Search Frequently Asked Questions

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Can I search using a product catalog number?

You can enter a full or partial catalog number, with or without a hyphen (-). The search field generates potential matches as you type.

If you enter a complete catalog number, the search results include configuration information for that product.

How do I search using keywords?

Your search can include keywords or phrases that define the information you want to find. For example, you can search on a keyword, such as Powerflex, or a phrase, such as conformal-coated.  When you enter keywords or phrases:

  • Use unique, specific terms.
  • Avoid suffixes, such as -s or -ing.
  • Avoid common words, such as the or a (unless they are part of a complete phrase).
  • Avoid punctuation, except for a hyphen (-) that can be part of a phrase or a catalog number.
  • Capitalization does not affect search results.

How do I find a publication?

You can search for a publication by using the publication number, a product catalog number, or keywords.

To find the current version of a publication, type the publication number in the search field as follows:

  • Exclude the last four letters of the publication number.
  • You do not need to include the dashes.

Example: To search for 750-PM001C-EN-P, type 750-PM001 or 750PM001.

You can filter within product categories to refine your search results. If you are looking for information about a range of products, use the General Information filter. General Information includes content that is broadly applicable within a specific domain. For example, Connection Systems, General Information.

Publication Types describes what type of content you can expect to find in each publication.

How are publications categorized?

Publications are categorized in different ways, including:

  • Product Category (example: Operator Interface)
  • Product Line (example: Graphic Terminals)
  • Product Family (example: PanelView)
  • Industry (example: Automotive)
  • Service (example: Training Services)
  • Solution (example: Process Solutions)

However, not all categories apply to all publications. For example, if a publication is primarily about a service offered by Rockwell Automation, that publication will not have a Product Category value specified. It will be categorized as Not Specified in the Product Category filter. Also, some publications are categorized as General Information. For example, if a publication covers multiple product lines, it will have a General Information value specified.

How do I find a publication in a specific language?

Use the language pull-down on the results page to view which publications are available in that language. Or, from the publication record, use the language pull-down next to the download icon. Choose from the available languages to download the publication in a different language. Multilingual publications usually include English, Portuguese, French, Italian, German, and Spanish content.

How do I narrow my search criteria?

You can improve your search results by providing more details in your search criteria.

Use an Asterisk (*) as a Wildcard Character

You can use the asterisk (*) as a wildcard character in your search. Your search must include other characters, depending on where you place the asterisk

  • Place at least two characters before the asterisk.

Example: A search for Micro8* finds instances of the words Micro800, Micro810, Micro820, Micro830, and Micro850.

  • Place at least two characters after the asterisk.

Example: A search for *5800 finds instances of SoftLogix 5800.

  • Place at least three characters in between two asterisks.

Example:  A search for *train* finds instances of RSTrainer and training.

Use Quotation Marks (“ “) to Find a Specific Phrase

Use double quotes around a specific phrase you want to find.

Example: A search for “layer 2 switch” displays search results that contain the exact phrase layer 2 switch.

Use a Minus Sign (-) to Exclude Words from Your Search

Place a minus sign before a word if you do not want your search results to contain that word. The minus sign must appear immediately before the word and be preceded with a space.

  • If the minus sign is not preceded with a space, the search results interpret the minus sign as a hyphen.

Example: A search for Kinetix Safe Torque-off interprets the minus sign as a hyphen that connects torque and off.

Example: A search for “Kinetix Safe Torque-off” -software looks for the phrase Kinetix Safe Torque-off and excludes any results that include the word software.

  • You can exclude multiple words by using the space and minus sign as many times as necessary.

Example: A search for “Kinetix Safe Torque-off” -software -NEMA looks for the phrase Kinetix Safe Torque-off and excludes any results that include the words software and NEMA.

  • You must have a keyword before you use the minus sign.

Example: A search for -software is invalid and does not return any results.

How do I refine my search results?

Some search results pages include filters, which you can use to refine your results. Select from available filters in the left column. As filters are applied, each filter selection is displayed so that you can see which filters are in effect. Some filter categories let you choose multiple values.

Remove filters to broaden your search. To remove a filter, click the x next to the filter name in the Selections section. Click Clear All to remove all filters.

Can I sort my search results?

You can sort Literature and Sample Code search results. Use the pull-down menu in the upper right of the results list. You can change the sort order from Best Match to sort by Newest or Oldest first.

How do I find a certificate, such as a Declaration of Conformity, for a product?

Use a combination of search and filter. Search by product name or catalog number and the type of certification, such as ATEX. Then select Certificate from the publication type filter.

How do I view a file that is attached to a PDF?

To view a spreadsheet or other file that is attached to a PDF, you must first download the PDF and save it to your device. Use the Adobe Acrobat Reader app to open the PDF. In the left navigation pane of the PDF, click the paper clip icon to open the Attachments pane. Select the attached file and double-click to open. If the navigation pane and paper clip icon are not visible, right-click anywhere in the PDF file and select Show Navigation Buttons.


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