Technical Support
When you contact Technical Support, be prepared to provide the following information.
- Order number
- Product catalog number, series number (if applicable), and serial number
- Firmware revision number
- Fault code listed in 0:610 [Last Fault Code]
- Installed options and port assignments
- Technical Support Wizard
- Description of your application and problem
- Brief history of the drive installation
- First-time installation (product has not been running) or established installation (product has been running)
The data that is contained in the following parameters help in the initial troubleshooting of a faulted drive. You can use the table that follows to record the parameter data.
Parameter No. | Parameter Name | Parameter Data |
---|---|---|
0:610 | Last Fault Code | |
10:460 | Condition Sts A | |
10:461 | Fault Status A | |
10:462 | Fault Status B | |
10:465 | Alarm Status A | |
10:466 | Alarm Status B | |
10:467 | Type 2 Alarms | |
13:240 | Fault Status A | |
13:241 | Fault Status B | |
13:258 | Alarm Status A | |
13:259 | Alarm Status B | |
13:260 | Type 2 Alarms |
Technical Support Wizard
If you are connected to a drive via
Connected Components Workbench™
(version 11 or later) software, you can run a Tech Support wizard to gather information that will help diagnose problems with your drive and/or peripheral device. The information gathered by the wizard is saved as a text file and can be emailed to your remote technical support contact.
IMPORTANT:
The Tech Support wizard cannot be accessed when not connected.
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