Technical Support

When you contact Technical Support, be prepared to provide the following information.
  • Order number
  • Product catalog number, series number (if applicable), and serial number
  • Firmware revision number
  • Fault code listed in 0:610 [Last Fault Code]
  • Installed options and port assignments
  • Technical Support Wizard
  • Description of your application and problem
  • Brief history of the drive installation
  • First-time installation (product has not been running) or established installation (product has been running)
The data that is contained in the following parameters help in the initial troubleshooting of a faulted drive. You can use the table that follows to record the parameter data.
Troubleshooting Parameters
Parameter No.
Parameter Name
Parameter Data
0:610
Last Fault Code
10:460
Condition Sts A
10:461
Fault Status A
10:462
Fault Status B
10:465
Alarm Status A
10:466
Alarm Status B
10:467
Type 2 Alarms
13:240
Fault Status A
13:241
Fault Status B
13:258
Alarm Status A
13:259
Alarm Status B
13:260
Type 2 Alarms

Technical Support Wizard

If you are connected to a drive via
Connected Components Workbench
(version 11 or later) software, you can run a Tech Support wizard to gather information that will help diagnose problems with your drive and/or peripheral device. The information gathered by the wizard is saved as a text file and can be emailed to your remote technical support contact.
IMPORTANT: The Tech Support wizard cannot be accessed when not connected.
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