Troubleshoot Your Module

You can following the below methods to troubleshoot your module:
  • Module Status Indicators
    See the respective module-specific sections for more information on how to troubleshoot using module status indicators.
  • Studio 5000 Logix Designer application.

Troubleshooting using Studio 5000 Logix Designer Application

Check the Controller Organizer to see if there is a warning icon on the module.
Warning Icon in Controller Organizer
If a warning icon is present, open the Module Properties and check the status bar to identify the type of fault.
Fault Message in Status Bar
If connection is faulted, go to the Connection view and check the error code in the Connection Fault area.
Connection Fault Description with Error Code
Error Code
Action
0x204
  1. Open the Module Properties of the adapter.
  2. Go to Chassis Information view and check the base status. If there is a fault, check the base details to identify the fault.
Keying Error
Go to Device Information view to confirm that the physical module is compliant or matches the configured identity.
For more information, see Electronic Keying in Logix 5000 Control Systems Application Technique, publication LOGIX-AT001.
0x10
Go to Device Information view and check the firmware revision and major fault status:
  • If firmware update is required, update the firmware.
  • If the major fault is recoverable, reset the module.
  • If the major fault is unrecoverable, replace the module.
Example for Device Information View with Major Fault Present
If a channel is faulted, go to the Channels → Chxx view and select the Diagnostics to see the diagnostic condition of the channel.
Example for Channel Diagnostics Dialog with Short Circuit Fault
If a Time Sync fault is present, go to the Device Diagnostics dialog to check the Time Synchronization status and Grandmaster clock identity.
Example for Device Diagnostics with Time Sync not Synchronized
The Grandmaster clock identity must match with the network Grandmaster clock identity. Also, check the Time Synchronization status of the adapter in the adapter Device Diagnostics dialog.
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